If the "documents created by another user" contain only the standard Windows/Office fonts, those documents may have acquired some form of corruption. are those fonts installed on both systems)? If not, have the user either revert to the standard Windows/Office fonts or at least embed the fonts in the documents (font license permitting).
If it affects only "documents created by another user", do the documents contain only the standard Windows/Office fonts (e.g. If it affects all documents, the problem lies with your client's system and the first thing to do would be to repair the Office installation. The "documents created by another user" use fonts that are not installed on your client's system.ĭoes your client have problems with all documents, or only "documents created by another user"? Your client's Office installation is faulty orģ. The "documents created by another user" are corrupt Ģ.
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